We’re excited to announce that Mike Ball has been named Vice President of Franchise Operations at Vicious Biscuit! Mike, who previously served as our Vice President of Operations, is stepping into a newly defined, franchise-dedicated role focused exclusively on franchise partner success as we prepare for accelerated national growth.
Investing Ahead of Growth
This appointment comes as we enter an important new stage with an expanding pipeline of franchise openings and a growing roster of multi-unit operators joining our system. It reflects our commitment to building the leadership, infrastructure, and field support needed to scale responsibly.
What This Means for Our Franchisees
In his new role, Mike will oversee every stage of the franchise journey, from onboarding and training to unit-level performance and long-term growth. He’ll build scalable systems for franchisee training and certification while strengthening restaurant performance through structured coaching and operational discipline. He’ll also serve as the primary point of contact between franchisees and our home office support team, ensuring brand consistency and sustainable profitability.
This marks a shift from Mike’s previous focus on corporate restaurant operations to a role that’s now 100% franchise-dedicated, a move designed to bring greater clarity, consistency, and responsiveness across our system.
Franchisees can expect more proactive support, clearer performance visibility, and a more consistent operating cadence going forward, along with expanded training bandwidth and a deeper bench of leadership as we grow into new markets.
About Mike
Mike brings more than 30 years of restaurant operations and leadership experience to this role. He began his career with McAlister’s Deli, working his way up from hourly roles into multi-unit leadership and helping develop 17 locations across South Carolina. Before joining Vicious Biscuit in 2020, he held leadership roles with Cracker Barrel, Liberty Taproom & Grill, and Chick-fil-A, experience that sharpened his focus on hospitality-driven execution, leadership development, and scalable operating systems.
Congratulations, Mike — we’re excited for what’s ahead!
Read the original coverage at QSR Magazine: Vicious Biscuit Names Mike Ball VP of Franchise Operations